Customer Service

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Have a question, or need help with your order? That's what we're here for! There are three ways to contact our knowledgeable customer service staff. You can use our eMail contact page, or call us toll free at 1-800-426-6351. We also have Live Support - just click the icon over at the left, (not available on mobile). Note that live support is available Monday through Friday during business hours Pacific time. And, for your convenience, we have provided a series of frequently asked questions.

Frequently Asked Questions:

My account login no longer works, what should I do?

We apologize for the inconvenience. For security reasons, when an account is created the customer information is automatically encrypted. This measure protects your information and keeps it secure. Unfortunately, this encrypted data could not be transferred to our new web site, so you will need to create a new account. The good news is that when you create your new account you will receive a bonus of 50 reward points toward future orders!

How do Customer Reward Points work?

In order to accumulate and use reward points, you must have an account. The Guest Checkout system doesn't track points. Every time you place an order you will receive reward points that can be used for discounts on future orders. Each dollar spent equals one half reward point. The points will accumulate in your account, and are available to use at any time in the future. A minimum of 100 points is required for redemption, and each 100 points is worth $10 off your order. If you have accumulated the minimum increment of 100 points, the option to redeem your points for a discount will appear during checkout. If you are logged in you can view your earned, and pending points in the box at the lower left of your screen. Reward Points become available for use one day, (24 hours plus 1 minute), after your order is placed.

THE SMALL PRINT: A minimum order value of $50 is required in order to redeem points. A maximum of $100 may be redeemed per single order. Points are redeemed against product value only, not shipping cost or sales tax. 

How do I get instant credit for my public school?

Student Supply is happy to provide instant credit for your public school. When you place your order and go through checkout, you will find two payment options in addition to credit cards: Invoice Me, or Purchase Order, (if selecting Purchase Order, be sure to enter your purchase order number in the box provided). When our customer service department receives your order, they will verify the information and set up your account. It's that simple! Payment terms are net 30 days.

What payment forms do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal and, of course, your Student Supply credit account once we have it approved and set up.

What does Student Supply charge for shipping?

For domestic orders - continental United States - we offer FREE Ground shipping for orders over $25, (subject to a $2.50 processing fee), and Ground shipping at a flat rate of $7.95 for orders under $25. Expedited shipping options are also available at actual cost, and these options can be selected when going through checkout.

For shipping to Alaska, Hawaii, APO, FPO, and Canada, we charge actual shipping cost. The cost to these locations is automatically calculated by the shopping cart, and you can verify the cost prior to checkout.

How soon will my order ship?

Orders for in stock items generally ship within 24 hours Monday through Friday, except holidays. Orders received on Fridays, generally ship the following Monday. Custom imprint products require two to four weeks processing time, and ship when the order is complete. Custom imprint pencils generally ship within two weeks.

What is the shipping time - how soon will I receive my order?

This varies by geographic location, but here is a general guideline. Note that these are estimates only, and delivery speed can vary based on a number of factors including inclement weather.

1-5 business days to western states;
4-7 business days to midwestern states 
7-10 business days to eastern states.

When I try to add a custom imprint product to my cart I get a yellow highlighted error?

If you attempt to add a custom imprint product to your cart and it produces a yellow background box and a message that reads "User Input Required", it's because you didn't fill in the required options from the product options tab. The required options are: Message To Imprint and Fax or Email for art work proof. The other selections are optional, but please be sure to select the ones you need. Doing so aids in the processing of your order in a timely manner.