Customer Service

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Have a question, or need help with your order? That's what we're here for! There are two ways to contact our knowledgeable customer service staff. You can email or call us toll free 1-800-426-6351

Frequently Asked Questions:

How do Customer Reward Points work?

In order to accumulate and use reward points, you must have an account. The Guest Checkout system doesn't track points. Every time you place an order you will receive reward points that can be used for discounts on future orders. Each dollar spent equals one half reward point. The points will accumulate in your account, and are available to use at any time in the future. A minimum of 100 points is required for redemption, and each 100 points is worth $10 off your order. If you have accumulated the minimum increment of 100 points, the option to redeem your points for a discount will appear during checkout. If you are logged in you can view your earned, and pending points in the box at the lower left of your screen. Reward Points become available for use one day, (24 hours plus 1 minute), after your order is placed.

THE SMALL PRINT: A minimum order value of $50 is required in order to redeem points. A maximum of $100 may be redeemed per single order. Points are redeemed against product value only, not shipping cost or sales tax. 

How do I get instant credit for my public school?

Student Supply is happy to provide instant credit for your public school when shipping to the school address. Once you place your order, you will find two payment options at checkout. In addition to credit card payments, you can also choose Invoice Me, or Purchase Order. If selecting Purchase Order, be sure to enter your purchase order number in the box provided. Our customer service department will verify the information and set up your account. It's that simple! Payment terms are net 30 days.  

What payment forms do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal and, of course, your Student Supply credit account once we have it approved and set up.

What does Student Supply charge for shipping?

For domestic orders - continental United States - we offer FREE Ground shipping for orders $25 and over, (subject to a $2.50 processing fee), and Ground shipping at a flat rate of $7.95 for orders under $25. Expedited shipping options are also available at actual cost, and these options can be selected when going through checkout.

Shipments to Alaska, Hawaii, APO & FPO are charged actual shipping cost. The cost to these locations is automatically calculated by the shopping cart, and you can verify the cost prior to checkout.

How soon will my order ship?

Orders for in stock items generally ship within 24 hours Monday through Friday, except holidays. Orders received on Fridays, generally ship the following Monday. Custom imprint products require two to four weeks processing time, and ship when the order is complete. Custom imprint pencils generally ship within two weeks.

What is the shipping time - how soon will I receive my order?

This varies by geographic location, but here is a general guideline. Note that these are estimates only, and delivery speed can vary based on a number of factors including inclement weather.

1-3 business days to western states;
3-5 business days to midwestern states 
5-7 business days to eastern states.

When I try to add a custom imprint product to my cart I get a yellow highlighted error?

When ordering custom print merchandise, be sure to fill out all the desired options in the product options tab such as; product quantity, imprint color, imprint message and so forth. If you attempt to add a custom product to your cart without filling in the options, the error message "User Input Required", will pop up and the product will not be added to your cart. 

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